Real Time Customer Service: Online Customer Conversations
Customers are increasingly sophisticated and demanding, especially when it comes to communicating with companies. The advent of social media has raised customer expectations to a new level with the internet one of the most preferred channels for company communication.
A wide variety of options are now available for online interaction between companies and customers; regardless of whether a company is a small business or a large corporate, customers are demanding interactive communication.
Our guest speakers will share insights into how their companies have used chat, click to call, Facebook and virtual agents to communicate directly with their customers, increase customer satisfaction and create a new level of customer engagement.
Our Speakers
Nick Auchincloss, CEO, Cash Doctors
Learn how Cash Doctors has used chat to provide help, answer questions and deliver outstanding customer service. Plus understand the resourcing & implementation process required to successfully implement chat. Nick will focus on how live chat has provided invaluable in developing strong relationships with the CashDoctors predominantly Generation Y customer base.
James King, Online Specialist – Remote Channels, Suncorp
Suncorp has trialled click to call technology across banking & insurance products to assist customers with complex applications and facilitate the sales & customer service processes. Understand how Suncorp intends to use Click to Call technology within its Banking website to decrease abandonment of forms, increase sales and customer satisfaction.
Liesl Capper, CEO, MyCyberTwin
MyCyberTwin is a leader in the field of virtual agents that deliver an automated yet intelligent virtual human to handle customer inquiries. Hear case studies of implementations of MyCyberTwin across many industries and for companies of all sizes, for clients like NAB and AMP.
Doreen Acworth, CEO, Nascomms
Nascomms is a Brisbane based provider of click to call technology. Doreen will share insights from a wide variety of companies using Nascomms ClickCalling to drive sales and customer relationships. Hear the results from large insurers and banks, midsized tourism and agriculture businesses and small businesses including carpet cleaners and pool fence providers.
Anthony Dever, Social Media Manager, BCM
Anthony will demonstrate how companies are using social media tool Facebook to communicate with customers and engage them online. He will discuss the importance and relevance of this tool as well as provide some tips on what not to do in this space.
Event Giveaways:
Make sure you put your business card in the draw at the event for your chance to take home one of the following great giveaways:
3 x picnic blankets thanks to ourbrisbane.com
1 x bottle of wine thanks to Digicon
1 x annual subscription to Nett magazine
Plus every attendee will receive a free issue of Nett magazine!
Registrations for this event have now closed.